Returns & Shipping Policy

🚚 DELIVERY

✂️ Craft Kits

Please allow 1 working day to process your order. You’ll receive an email within 2 working days to let you know your kit is on the way!

💻 Digital Purchases

Digital products will be sent immediately upon completion of purchase — check your inbox for the download link!

🔄 RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be:
✔️ In the same condition you received it
✔️ Unworn or unused
✔️ With original tags and packaging
✔️ Accompanied by a receipt or proof of purchase

To start a return, contact us at sophie@mindfulcraftingclub.co.uk. If your return is accepted, we’ll send you a prepaid shipping label and instructions on where to send your package.

Important: Items sent back without first requesting a return will not be accepted. If you're outside the UK, shipping may take longer than expected.

You’re always welcome to reach out with questions at the email above.

🛠️ DAMAGES & ISSUES

Please inspect your order upon arrival. If anything is defective, damaged, or incorrect, contact us right away so we can make it right.

🚫 Non-returnable items include:

Perishable goods (e.g. food, flowers, plants)
Custom or personalized items
Personal care products (e.g. beauty items)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you’re unsure about your item’s eligibility, just get in touch!

🔁 EXCHANGES

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

💳 REFUNDS

We’ll notify you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.

Please note:

It may take additional time for your bank or card issuer to process the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at sophie@mindfulcraftingclub.co.uk.